Reference

What You Agree To When You Open an Account

These legal terms govern your account with sunzee1com, covering how your data is stored, how your account is secured, and what eligibility conditions apply based on local law and the region you access from.

Account Eligibility ConditionsPakistan-Applicable Jurisdiction RulesJazzCash, Easypaisa, Raast Payment TermsData Retention PolicyCookie and Tracking Disclosure
sunzee1com What You Agree To When You Open an Account
LEGAL CONTACT PATHS

How to Reach Us on a Policy Matter

If you have a question about these terms — including how your data is handled, how to close your account, or how a payment dispute is reviewed — our support team is the right first contact. Reach us through live chat in your account dashboard, via email at the address shown in your account settings, or through the help centre accessible from the main menu. Policy queries are handled separately from general account queries and are flagged for our compliance team.

Live Chat Open your account dashboard and start a live chat session. Flag it as a policy or legal query and it will be routed to the right team.
Email Support Use the email address listed in your account settings for written policy queries. Include your account number and the specific section you are asking about.
Help Centre The help centre in the main menu contains policy summaries, data request steps, and account-closure procedures you can action without contacting support.
ACCOUNT SECURITY DETAIL

Data Handling, Cookies and Account Protection

Your account security and data privacy are maintained through a combination of technical controls and policy-level obligations we hold ourselves to. Here is what that means in practice across four key areas.

Data Storage and Retention

Account data — including your registered mobile number, wallet identifiers for JazzCash, Easypaisa, and Raast, and transaction records — is stored for as long as your account is active and for a defined retention period after closure, as required by applicable policy.

Cookie and Tracking Use

We use session cookies to keep your account signed in and analytics cookies to understand how pages are used. You can manage cookie preferences through the settings link in your account footer.

Account Access Security

Every login triggers an OTP sent to your registered mobile number. This applies whether you are accessing via mobile browser or desktop. If you do not recognise a login attempt, report it immediately through live chat.

Requesting Changes or Deletion

You may request a copy of your stored data or ask us to delete your account by submitting a written request via the email channel in your account settings. We process data requests within the timeframe specified in our privacy notice.

Frequently Asked Legal and Policy Questions

These are the questions we receive most often about account terms, data rights, and policy conditions. If your question is not covered here, the support team can address it directly.

Availability depends on local law and is permitted only in eligible regions. You are responsible for confirming that your use is lawful where you are located before registering.

Any confirmed balance tied to a verified JazzCash or Easypaisa wallet is not automatically forfeited. We process returns through the original verified payment path after an account review is completed.

Send a written request to the email address in your account settings. Include your account number and specify whether you want a copy of your data or a deletion request.

You can request account closure through the help centre or by emailing support. Pending transactions, including any Raast transfer in progress, must clear before the closure is finalised.

When you fund your account via JazzCash, Easypaisa, or Raast, we verify that the sending mobile number matches your registered account number. This is an identity-match check, not a new requirement at each transaction.

We do not specify a single jurisdiction in advance. Disputes are handled first through our internal review process. If you want to escalate, contact the support team to understand the applicable path for your region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.